Complaints

Submitting a complaint

Any complaint relating to the services provided by Arius Conseil may be addressed:

• by post: Arius Conseil — Complaints department, 4 Place de la Grande Boucherie, 67000 Strasbourg, France;
• by email: contact@ariusconseil.com.

Processing times

In accordance with the applicable regulations, Arius Conseil undertakes to:

• acknowledge receipt of the complaint within a maximum of ten working days of its receipt;
• provide a response within a maximum of two months of receipt of the complaint, save in duly justified particular circumstances.

Complaints are handled free of charge.

Mediation

In the event of continued disagreement after the firm's response, the client may refer the matter, free of charge, to the competent mediator:

• For disputes relating to financial investment advice: the AMF Ombudsman, 17 place de la Bourse, 75082 Paris Cedex 02 (www.amf-france.org).
• For disputes relating to insurance: La Médiation de l'Assurance, TSA 50110, 75441 Paris Cedex 09 (www.mediation-assurance.org).